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Your organization pays the invoices for all of its projects and organization services. Invoices are charged to the organization’s payment method when they are issued, after any credit is applied.

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Payment method

Add a card on the organization’s Billing page before you upgrade a project, buy a phone number or dedicated line, subscribe to SSO, add an email domain, turn on outbound calls, connect WhatsApp Business, or register for 10DLC. Without one, these requests return 402 ENTITLEMENT_REQUIRED with reason card_required.

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Failed payments

Purchases and upgrades take effect once their payment succeeds. If the payment fails, the purchase is canceled and the project stays on its current plan. Update your payment method and try again. Invoices below $0.50 are not charged on their own. They are added to your next charge. A renewal or usage invoice that is not paid becomes overdue. Retry the payment from the invoice on the Billing page.
  • 7 days overdue: you cannot buy resources, turn on outbound calls, or register for 10DLC. These requests return 402 ENTITLEMENT_REQUIRED with reason billing_restricted.
  • 14 days overdue: SMS, MMS, email, and outbound calls are suspended until the invoice is paid. Inbound traffic, iMessage, WhatsApp, and Telegram are not affected.
Sending can be suspended earlier if a large amount of usage is unpaid, or while a payment is disputed with your bank.

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Credit

Credit pays your invoices before your card is charged. It is applied automatically and does not expire. Your organization receives credit from:
  • A $100 welcome credit for the first organization on a new account.
  • The unused days of a released dedicated line or canceled SSO subscription.
  • Unused prepaid Pro time when you upgrade to Business or delete a project.
Credit does not apply to 10DLC campaign registration fees. It is not refunded to your card or paid out. To see your balance and its history, open the Billing page and choose View activity next to Credit.

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What’s on your invoice

Fees paid in advance cover the period that is starting. Usage covers the period that just ended.

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Billing support

For help with invoices or payments, email [email protected]. Our team operates 24/7.