Skip to main content
Choose a plan for each project. Your bill combines your plan, paid usage, and any optional resources. Organization services, such as SSO and 10DLC registration, are billed separately from project plans. For payments, credit, and overdue invoices, see Invoices and payments.

​
When you’re billed

Subscriptions renew monthly on the day they started, with days starting at midnight Pacific Time. If a month has no such day, the subscription renews on the month’s last day. Changing plans keeps the original renewal day. Subscriptions with the same payer and renewal day share one invoice.
  • Free has no base fee. Paid usage and resources still incur charges.
  • Pro costs $25 per month, paid in advance. An upgrade from Free is prorated for the days remaining until your next renewal; a new Pro subscription starts with a full billing period.
  • Business has a $250 monthly minimum. Project usage and resource charges count toward it, and any shortfall is billed at the end of the period. The first partial period’s minimum is prorated by days.
Paid usage is also invoiced during the billing period each time it reaches $20 on Free or Pro, or $100 on Business. Any remaining usage is billed at the end of the period. These thresholds determine invoice timing; they are not extra fees.
Free means no monthly base fee. Add a payment method before you buy resources or turn on paid features. See Payment method.

​
How usage is counted

SMS is billed per message part, so a message split into multiple parts counts more than once. MMS is counted per recipient for outbound messages and per message for inbound messages, regardless of the number of attachments.SMS and MMS carrier fees are passed through at cost, in addition to message rates. Included SMS parts do not cover carrier fees.
Each answered call is rounded up to the next minute. Unanswered calls are free. US/Canada calls use your plan’s included minutes first, then its usage rate.International voice costs $0.065 per minute for Australia, Brazil, France, Germany, India, Indonesia, Japan, Mexico, South Korea, and the United Kingdom. Calls to Argentina, Italy, Russia, Saudi Arabia, South Africa, and Turkey cost $0.34 per minute. These international rates are the same on all three plans and are separate from the US/Canada allowance.
Sent and received emails share one usage allowance per project. Each outbound recipient in To, Cc, or Bcc counts as one email; each inbound message counts as one email.Outbound email is billable once accepted for delivery. Bounced messages are not refunded.

​
Optional resources and services

All prices are in USD. Dedicated lines and SSO are paid in advance and prorated for the rest of the billing period. Local US numbers and 10DLC campaigns are paid in advance without proration. A number purchased shortly before renewal is charged at purchase and again on the renewal day. Releasing a dedicated line or canceling SSO returns the unused days as credit. Releasing a number or ending a campaign does not. Campaign registration fees are non-refundable. Organization charges do not count toward a project’s Business minimum. Credit from a released line is subtracted from the charges that count toward it.

​
Change plans

Upgrades take effect once their payment succeeds. Downgrades take effect at the end of the current billing period. Dedicated lines keep working until a downgrade from Business takes effect, and are then released automatically. While a downgrade is scheduled, you cannot request new dedicated lines, and you can keep your current plan from the Billing page. Canceling a paid plan moves the project to Free at the end of the period. Local US numbers stay with the project and continue at $2 per month. When upgrading from Pro to Business, your invoice includes Business charges and Pro usage so far, with a credit for unused prepaid Pro time. Any remaining credit applies to later invoices.

​
Delete a project or organization

Deleting a project releases its resources and issues a final invoice for usage not yet billed. The unused days of dedicated lines and unused prepaid Pro time return as credit. On Business, the minimum commitment is prorated to the deletion date. To delete an organization, first delete its projects and pay any unpaid invoices. Remaining credit is not paid out.

​
Billing support

For help with invoices, payment methods, plan changes, or larger deployments, email [email protected]. Our team operates 24/7. For an urgent escalation, contact Ryan, Photon’s cofounder, at [email protected].